Operational Support for Home Service Businesses
Growth often stretches owners beyond their limits.
As home service businesses grow, backend systems often fall behind. Software set up is never completed, processes break down or you don't have time to create them, and important work ends up on the backburner while you are fighting fires.
You don't need another consultant, you need another you to step in and get their hands dirty.
Workwife provides operational support, phone answering, daily task support, backend systems and relief, so your business can grow without creating more strain on you.
Simplify scaling your small business with Workwife!
End your growth struggles
and get the real support you need. With our unique combination of automation, optimization and task based office support specialists, we can help you
grow your service business efficiently.
Workwife can support you and your team in day to day tasks/workflows, marketing, customer/employee communication, cashflow, record keeping, reporting and accountability.
Our Working Approach
Step 1:
Assessment
We start with a discovery call to understand where your business is feeling pressure and where support is needed most. In this call, we will gauge how systems, workflows, and day-to-day operations are functioning and to determine whether an Operations Reset or targeted support is the right next step.
Step 2:
Plan & Prioritize
Once a path is chosen, we map out the work ahead. This includes defining priorities, outlining scope, confirming tools and access, and setting expectations for how support will roll out. The goal is to create a clear, realistic plan so implementation can begin without confusion or delays.
Step 3:
Implementation
This is where the work happens. We step into your systems to repair and configure software, rebuild workflows, set up automations, and establish clear ownership for day-to-day tasks. Our virtual assistant support works directly inside your tools to put structure in place and remove friction from daily operations.
Step 4:
Ongoing Support
Operations don’t stay fixed on their own. We stay involved to support the systems and processes as the business continues to grow. Through ongoing support and accountability checks, we help ensure that improvements stick, new issues are addressed early, and the backend doesn’t quietly become a problem again.
Trusted By Home Service Businesses
Serving HVAC, Plumbing, Electrical, Roofing, Restoration and other Contractors across the US.
Our Service Categories
These services are delivered as part of a structured operational engagement or as focused standalone support, depending on what your business needs.
Operations
Reset
Operational Assessment
Gap Identification
Software cleanup
Workflow alignment
Financial and KPI Reporting
Planning and Accountability Meetings
Day-to-Day Operations Support
Customer Facing
Support
24-Hour Answering
Inbound/Outbound Calling
Collections Calling/Payments
Reminder Calls
Email Monitoring
Text/Chat Customer Service
Cards/Letters/Invoices
Back Office &
System Set Up
Dispatching
Software Entry
Automation Set Up and Monitoring
Software Implementation
KPI Monitoring
Financial Reporting
Operational Systems Support
Sales & Marketing Support
Cold Calling
Lead/Estimate Follow Up
Email Marketing
Social Media Content Planning/Posting
Video Editing
DM/comment response
Marketing Support
Fully Integrated with Following Software
New software being added daily
Industries We Serve
HVAC
Plumbing
electrical
Roofing/solar
restoration
carpet
painting
construction
pest control
Why Workwife?
A WORD FROM THE FOUNDER, CHRISTY CARTER
I built Workwife for Home Service business owners who have outgrown their capacity to do everything themselves.
I owned an HVAC company that I loved in a role that I hated. The business itself wasn’t the problem. The problem was everything behind it. The systems were messy, the software was never set up correctly, follow-up slipped, reporting was unreliable, and every “small thing” somehow landed back on me. The business kept growing, but my capacity didn’t and every day felt like drowning.
I hired coaches to help. I got advice. And all it did was give me more to do. I didn’t need more answers. I needed someone to actually fix the backend and stay with it.
Workwife was created to step into the operational work that makes running a growing business miserable. We assess what’s broken or incomplete, repair systems and workflows, set up software the right way, put reporting and accountability in place, reduce unnecessary manual work, and support the day-to-day operations. This isn’t about theory or strategy. It’s about keeping your sanity while your business grows.
What Our Clients Say
Workwife is the most AMAZING BUSINESS!!!!! My company was in desperate need of direction. Their team truly become a living breathing part of your business. If your business is taking over your life you need a WORKWIFE!!!
Workwife has been such a blessing to our company! As we are growing we couldn’t keep up. Since workwife has taken over we have so much more free time to focus on other areas of growing the business! If you you’re too busy hire workwife!
Workwife has been an amazing company! We 100% recommend their services. Their staff is friendly and always responsive. I was super against a call center to start but I can gladly say they work wife is much more then just a call center. They can easily take over many other staffs that a receptionist would do! Thanks again team!
Been awesome having someone else to take care of things I just don’t have time for with my business, and just something’s I don’t want to do at all.
I am so grateful to Christy and her team at Workwife! She has helped me develop some systems and procedures for my business that have helped save me time and money. I am more confident in the hiring and onboarding process now that we have worked together on developing and fine-tuning that process. Her insight and experience into the trades (especially HVAC) has made her an invaluable resource for us and I highly recommend Workwife for any small business looking for support.
Working with workwife has been absolutely amazing. They have changed the way I can run my business and my abilities to grow as a small business. I can't thank them enough and the service they provide me is priceless. Keep up the great work girls. Talk to you soon.
(719) 203-1556
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